100 day free returns
Free insured shipping
Grey Gold Rings
Palladium Rings
Baguette Wedding Rings
Pink Diamond Wedding Rings
Yellow Diamond Wedding Rings
Gold Rings
Platinum 3D Rings
Lab Grown Diamond Earrings
Cocktail Rings
Birthstone Rings
Parti Sapphire Rings
It happens so often - that important question that you need answered before you’ve bought your product or after it’s been delivered. We know how it feels and this is why we have listed some of the most frequently asked questions which should hopefully help answer your question. However, if for some reason we have not listed and answered your question, please call us on (09) 802 2109 or send us an email at [email protected]. We endeavour to answer all emails within 5 hours on working days.
- Q: What methods of payment do you accept?
- Q: Can I place my order over the phone?
- Q: How can I return my purchase for an exchange or refund?
- Q: What are your office opening times?
- Q: Can you visit me at my home or office to understand my jewellery requirements and give me a quote?
- Q: Do you sell Gift Cards?
- Q: Do you deliver jewellery outside of New Zealand?
- Q: What guarantee do I receive when I purchase my jewellery from Temple and Grace?
- Q: Can you adjust my ring or bracelet?
- Q: Can I get a written valuation of my purchase from Temple and grace in order to insure my goods?
- Q: Do you engrave items?
- Q: Do you buy gold?
Q: What methods of payment do you accept?
A: At Temple and Grace we believe in making online jewellery shopping quick, easy and convenient. With this in mind we accept a number of payment methods including debit/credit cards, paypal and Temple and Grace gift cards. We also accept payments via bank transfer and cash. Please contact us if you would like more information on our payment methods.
Q: Can I place my order over the phone?
A: Sure. At Temple and Grace we love what we do and we love speaking with our customers. There’s no better way to start customising your jewellery than having a conversation. Call us on (09) 802 2109. We promise that you will love the piece the jewellery we make for you.
Q: How can I return my purchase for an exchange or refund?
A: Being Sydney and Auckland based fine jewellery makers means that we pay attention to the minutest detail. However, in the rare occasion that you don’t love what we hand-make for you, we’ll gladly offer you an exchange or a refund. All we ask is that you return the piece of jewellery in it’s original packaging within 15 days of purchase. For customised jewellery we offer a 85% refund. Read our full returns policy here.
Q: What are your office opening times?
A: We are available from Wednesday to Sunday: 10:00am to 6:00pm at our Auckland boutique. Please call us on (09) 802 2109 to arrange an appointment during which we can show you our sparkling collection and understand your requirements to customise a piece for you.
Q: Can you visit me at my home or office to understand my jewellery requirements and give me a quote?
A: Yes. We can visit you at you office in any city in New Zealand at a mutually convenient date and time. At Temple and Grace we love customising jewellery. If you have a design in mind or would like us to design something special for you simply call us to discuss your requirements. Being jewellery makers ourselves means that we guarantee the best craftsmanship at prices far lower than jewellery retailers.
A: Yes we do. Our gift cards are a popular option for those who like to gift the freedom of choice. Ranging from $250 to $10,000, our gift cards are beautifully presented in a luxury box allowing you to add your own personalised message.
Q: Do you deliver jewellery outside of New Zealand?
A: Temple and Grace has customers around the world. We ship our jewellery across the world from New Zealand.
Q: What guarantee do I receive when I purchase my jewellery from Temple and Grace?
A: All Temple and Grace jewellery is handcrafted to the highest New Zealand standards. Being reputed Sydney and Auckland based jewellery-makers ourselves, means that we offer un-paralleled value and the finest quality. This is why we are the only jewellers who offer a buyback guarantee even on customised jewellery.These rights are additional to your statutory rights.
Q: Can you adjust my ring or bracelet?
A: Yes. We offer free size adjustments for a lifetime on all Temple and Grace jewellery pieces, for metals that allow for re-sizing. To take advantage of this complimentary service, simply call us and we will be happy to be of help. However, please note that titanium, tantalum, zirconium, meteorite, dinosaur bone, carbon fibre and elysium rings cannot be resized, as the nature of these metals, do not allow for re-sizing.
Q: Can I get a written valuation of my purchase from Temple and grace in order to insure my goods?
A: Yes. We can provide you with a complete valuation guide which includes all the details and value of the jewellery purchased. This valuations report will help you insure your jewellery against theft and damage.
A: Being jewellery-makers ourselves means that we can do more than what most jewellery retailers do. While we can engrave most jewellery pieces, please be aware that some items may be unsuitable for engraving. If you have any questions about our engraving service, please contact us and we will be happy to be of help.
A: We can certainly be of help here. If the gold jewellery piece was purchased from us, we are able to offer an exchange value against another Temple and Grace purchase. Please contact us and we will be happy to be of help.
